Being A Successful MA

“The key objective of engaging MA is not just to oversee daily operation of the estate, but to achieve better living standards and satisfaction for the residents.

 There are 4 critical aspects that contributes to success of managing an estate:

1.      Ownership – MA team requires to proactively seek solutions to issues and see to the execution and completion of tasks, especially for defects that can be felt by residents or threatens security. Eg. Water seepages, housekeeping, water pumps, lightings, etc

 2.      Process control – Requires the ability to foresee challenges and hindrances and derive a more holistic approach to resolve administrative process, vendor’s duties and enforcement.

 3.      Experience curve – Regardless of how experience the team may be, every estate is both homogeneous and heterogenous. Hence, each work process must cater to the unique needs of the estate. This is also why it is detrimental to the estate to keep changing MA.

4.      MA Leadership – The ability to rally security team, cleaning team and MA team to work towards a common goal and keep the spirit in work environment positive.”

Henry Lim

Alternative Facility Management with Technology


Many view Facilities Management duties as mainly limited to no more than administration and troubleshooting work.  On the contrary, the scope spans almost all job responsibilities, disciplines and channels.  In order to fulfill market requirements and improve on service offerings, staff have to take on management, operations and maintenance roles on top of ad-hoc hiccups.  These cover technical and specialized systems as well as environment up keeping, including M&E, A&A, term contract renewals, vendor sourcing, fit-out administration, defect rectifications, R&R, building consultancy and advice, monthly collections, maintenance payment processing, expenditure and maintenance budgeting etc that are repetitive and time consuming.  Productivity and efficiency are often compromised.

Coupled with bulk of routine operations and inevitable equipment faults, the common effect plaguing FM staff when burdened with the myriads of tasks is not being able to maximize productive capacity.  As a result, sub-projects are poorly managed, schedules missed; workloads daisy chained and subsequently cause haphazard/substandard quality in deliverable, low motivation and the infamous high turnover in the industry. 


Managing an estate well takes more art than science.  This explains the procrastination of a growing industry that has yet to reinvent itself when ready technology can be infused in many if not all, aspects of FM.  It is emphasized that digital transformation is not using technology as a means to an end but how such applications can improve operational efficiencies by changing ways individuals work.  Coupled with a good strategy, the FM can benefit from digital progress, just like 7 out of 10 top companies and 3 of 4 unicorns’ glowing testimonies of digital success, and out from its unsavoury image:  Intelligent, connected and technology-based.

By combining technical infrastructure with an organization’s business model, many advantages can be reaped.  A connected, collective, collaborated and controlled environment helps:

  • Increase network value to key alliances, partners, channels, suppliers and customers;
  • Reduce cost and improve productivity across the organization and group of sites.
  • Austerity, prudence and accountability within frameworks of BMSMA (equally valued by stakeholders, members of council, occupiers (subsidiary proprietors, tenants) can be preserved.
  • Proficiency and accuracy in service-wide support operations and management – important for overseeing vast portfolios.

 With a platform that is enterprise-wide, digitally and business driven, an innovative and winning ecosystem can be created for:

  • Value creation (external i.e. customers);
  • Value exchange (internal i.e. company). 


Institutionalize use of tools and systems, defined practices, processes and procedures, applications, marketplace, micro value-added services:

a)     Adaptability: Cross-functional transformation can be disruptive and uncomfortable for employees.
b)     Roll-out:  First 6 months, next 6 months, and thereafter in a two-phase plan, with phase 1 covering key FM functions (facility, operations and maintenance, administration and finance, Vendors, contracts and service levels management, defect capturing.
c)     High availability, low latency:  Information needs to be exchanged in a timely and secure manner between asset and staff (related to next item).
d)     Repository pool:  Knowledge base of procedures, documents, communication, rules and regulations.
e)     Project library:  Files such as warranties, certificates, licenses, agreements; as-built drawings, strata rolls, master key schedules; project consultants and contractors contact sheet; equipment list, preferred vendors listing, term contract schedules.
(d) and (e) accessible from multiple platforms
f)      Resolution:  Systematic recording and resolving defects and complaints/feedback.
g)     Value added services (see initiatives).

Associated KPIs from above:  Values, efficiency, quality, service levels, motivation (as human resources get younger).  It is important that applications are server push for distributed updates and notifications.


a)    Digital services:  Complete end-to-end solution

Asset/equipment lifecycle management:  Maintenance records, replacement/upgrades.
Remote call centre, virtual concierge services.
Mobile work order management.
Remote management and troubleshooting, remote operation and support.
Complete integration with accounting, building automation/management (BAS/BMS), estate facility systems, portals etc (encrypted cloud storage).

b)    Data and analytics

Equipment analysis (faulty parts and causes).
Real-time asset monitoring (applicable to equipment with digital interfacing e.g. Hourly or BTU meters, digital panel meters, BAS/BMS).
Risk management – financial, environmental and safety risks.
Drive business by knowing what customers want.

c)     Synchronization:  OneDrive and Backup & Sync-equivalent using a simple engine.
d)     Customization:  Aka personalization – to enhance customer experience. 


Attained hands-on experiences and proficiency in the field of facilities and strata management, a progressive portfolio comprising single and two-tier residential, light-industrial, mixed and commercial development.  Assumed technical and service management capacities prior to FM shift, delivering large-scale software solutions to clients in mission-critical and complex environments.  Experiences applied:

Operational/project management (for tracking and scheduling of tasks)

Managed capital projects for estate enhancement e.g. TOP, R&R, A&A. Developed series of VBA/XLA programs for tracking and data crunching, pivoted tables and charts for reporting.

 Vendor/financial management (for relationship building and financial planning)

Relationship management for maximizing client relationship. Formal training in Accounts and Financial electives as well as vast hands-on experience in financial software, protocols and modules.

 Document/procurement management (for good ISO-like, office filing structure)

Procedures (business continuity, in-place protection), building and equipment datasheet etc, digital filing (use of prefix and naming conventions – critical for site and HQ management), proposals for big estate expenditure.

 Creative Delivery (for social, interactive and team building)

Designed and delivered intuitive design and bulletin prints for community awareness and corporate events (backdrops, teasers, invites), layout for estate projects (2D/3D). Well-versed in Adobe Photoshop creations and After Effects video compositions, Google SketchUp, Autodesk 3Ds Max.

 Combined undertakings and regional orientation have effectively developed set of technical and functional, problem-solving and interactive skills across diverse cultures.  The exposure and presence in assumed IT consultancy and FM service management capacities for private financial institutions, ministries/agencies as well as residential and mixed clean & light/commercial developments provide the best fit in implementing digital innovation into regular operations for a systematic and streamlined work process to achieve a revolutionized FM that aligns with Abacus’ technological vision.

Joe Lee

Ministry Of Manpower - Unveiling of HR Industry Manpower Plan

HR professionals are key to unlocking the potential of our workforce and can be mobilised to activate business and industry transformation. Second Minister for Manpower Josephine Teo today unveiled the HR Industry Manpower Plan (HRIMP), which included new initiatives to help prepare our businesses and employees for future growth.

Our Executive Director, Mr Royston Chong is interviewed for spearheading our HR initiative in this area. Click here to read more

Executive condo One Canberra changes AGM venue over cost concern

An executive condominium that was due to hold its first annual general meeting (AGM) at a country club will now meet at a more modest community club instead - following pressure from residents and community leaders to cut unnecessary cost.

One Canberra's AGM is now set for June 24, after the executive condo's appointed managing agent, Realty International Associates (RIA), agreed to postpone the meeting by a week so that it can be held at Chong Pang Community Club.

Read more of the news here

Managing your rental property is no more a hassle

Maintaining your property can be a real hassle at times. Suppose, you have a rental property and you want to keep a check on every matter relating to it. This task is almost next to impossible for a person who has other things to do. The entire process is timely, cumbersome, complex and repetitive.

Things will be much more complex in cosmopolitan hubs, such as Singapore, where people keep on coming and leaving quickly. The solution is, you need to find the right property management company in Singapore with ample amount of knowledge and expertise.

There are a lot of problems and legalities involved when talking about rental properties. Some most common issues include:

  • Maintaining a property during the course of vacancy
  • Managing it while occupants are there
  • Making sure all utility and maintenance bills are paid within time
  • Making sure the internal and external environment of the house is safe for the residents
  • Making sure, rental contract is in place with all the legal conditions, and none of the terms should violate the rights of the renter as well as the government.
  • Contract renewal and new terms to be included

Why you need a property management firm?

Why do you need to hire a property manager to help you out? When you’re too busy in your business and family, you can hardly understand the matters involving real estate. What would you do when you had rented a place and the occupant kept complaining about small leakages, bad paint, improper wiring, sanitation issue, general building maintenance, and other related things? Here, a property management company takes care of each and every aspect of your precious real estate and liberates you to enjoy your free time.

Legal matters

Take rental property as an example; there are a lot of legal matters involved in it and it’s unlikely that you understand all of them. Some legal matters include:

  • Matters relating to the timely rent collection,
  • How to manage repairs at your property and
  • Eviction of the renter

They can be very tricky and to have them addressed properly you need a lawyer. A property lawyer is always a great help in addressing these issues, but he may be too busy to give you appointment, or perhaps you cannot afford his fees.  Where else to go to then? Property management firms, with their experience and knowledge, can address these issues quite easily. Plus, they don’t charge you that high.

If you have a number of rental units or properties

If you have more than one rental unit, it is really hard to manage all the related matters in a proper manner. Going for a real estate agent would not make any sense if the properties are far in distance or are in different cities, because you will have to hire more than one property agent to assist you. But for a property management company, numbers and the distances do not matter. You just have to pay a monthly fee and be relieved from all your worries.  

Final statement

Property management Singapore has been gaining popularity just because of these issues. However, it is necessary that you find the correct firm, because not all the firms have the right expertise to manage your property in the best possible manner. Do your research and choose the one with the best network, reach and reputation.  

How to manage a property smartly

When you own a property, there are some definite tensions attached to it. Some of the most common questions are:

  • How would you know that the tenant you got is not going to make a mess of your property and keep it maintained?
  • Would you get all the payments on time such as rent and repairs?
  • What would you do when the legal issues will arise between you and the tenant?
  • What is the procedure if you want to get rid of your tenant?
  • Would the tenant know how to manage issues such as rain water or piping leakage if it happens?

There is a long list of questions that goes on and on. But wait; here you can use the help of a property management company. The job of such a company is to provide you assistance in all your property matters whether relating to money or not.

What is the need for a property management company?

As mentioned above there are a lot of things to consider when it comes to your own property and renting it. Just consider yourself moving to new city due to a job posting, you do not want to sell your property back at home. You would just want to rent it out. You might find the right tenant for your property but it will be very difficult for you to keep a regular check on it.

Here a property management company comes in handy, that can free you from all your worries relating to your property. Such a company will assist you in all the matters relating to your property, starting from the timely collection of your rent and delivering it to you till the eviction of your tenant when you want. Those are some of the key responsibility of a property manager, helping you to better manage of your worries while you are away.


Why a property management company is a smart choice.

Managing your own property can be a task at times, but when you have professional help, it becomes fairly easy. These companies will make you free from all your worries relating to the property management. They can assist you in finding the right tenant for your property, all the legal matters relating to your property, the maintenance of it and a lot of other matters.

When talking about such an agency that looks after your property and the matters relating to it, there are a lot of options available out there in the market. But proper consideration and rules should be given when choosing the best among the options available at your disposal. An agency rendering the facilities management services can at least minimize your tensions relating to your property if not wipe them off completely.

Therefore choosing the company that suits your needs and requirements is important. When it comes to property management Singapore you have lots of options. These agencies preserve and manage your properties according to your requirements as well as the rules and regulations of the country.

Things to note before buying a property

Buying property is a serious business. One has to be very careful while buying an empty plot or a fully furnished house. There are quite a few aspects to look at before you finally put your finger on a property. From legal issues to the state of the property, everything has great importance of its own.  

One of the aspects of property management demands sellers to present their property in the best possible way. Since buyers are looking for the best deal, it is very crucial that the sellers have kept everything ready in order to sell their house – this includes the minor details like indoor air quality, proper air ventilation around the house, and the overall property management maintenance.

If you are worried about not having enough knowledge about the essentials of property dealing, this article from property management company in Singapore can be of great help to you.


Location holds the primary importance in property dealing. Regardless of how you might want to use your property, it is vital that you choose your property location wisely. Never deal for a property that won’t have any resale value. If you’re buying commercial property for a shop or a showroom, make sure that there is enough public on the streets around your desired property.

Access to Road

This problem mainly persists in rural areas. Access to the main road is quite vital because if a property is situated far from the main roads where there is only private access possible, chances are that there will be poor supply of water and drainage. Also, it can badly affect your property value so you might well suffer when you want to resell it.


This is an important aspect especially when you are purchasing plots and intend to build your own house. In layman terms, zoning refers to allocation of land on the basis of what would be built on it. Not all types of buildings can be made on all types of plots. There are certain restrictions imposed by the government so you should always check whether you are allowed to build the type of building that you desire on your land.

Encountering floods

You would never want your property to turn into a swimming pool every now and then. Neither do you want to keep repairing your house every time a heavy shower passes your area. Especially if you live in an area where the planning is not too great, there can be areas that are flooded by water after rains risking your life and your family lives from possible dengue cases. It is better to stay away and look for other options because the prices of property may be low in such areas but they can cost you on permanent basis in the longer run.

Survey your property

It’s your property and you should know exactly how much a piece of land you are buying. Sometimes when you are buying land it may not be marked with boundaries. Therefore, by surveying your property you would come to know exactly how much land you own. Do not rush and make a happy and wise decision.