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Abacus Property Management
Adding Value, by Technology.
Guaranteed, by our Fees.
Abacus Property is an ISO 9001: 2015, APFM A Accreditation, industry leader in Facility Management with portfolio value of more than S$10 billion, in excess of 50,000 units and 10,000,000 sf of residential, industrial, commercial and government properties including Singapore Sports Council (Sport SG) and Singapore Management University.

We are an accredited training organization in Estate Management.
The only organization that guarantee our management fees based on customer satisfaction.

Company History

2008 Company incorporation. Started with a few industrial and mix development projects

2009 Launch Task Management System

2010 Introduce Abacus Approved Vendor Program to our clients

2011 Introduce Facility Booking System to our clients

2012 Introduce Task Management System 2.0 to clients

2013 Attained bizSafe Level 3

2014 Attained SISV-APFM Accreditation of Category A

2015 Introduce Procurement Management System to our clients

2016 Started the process of ISO 9001: 2015 accreditation

2017 Accredited with ISO 9001: 2015 Certification
 

Corporate Structure

The Managing Director's Office ensures effective corporate governance of the organisation. It also provides leadership guidance and support in co-ordination and deployment of resources.

Abacus Property understands that the ownership of any property, be it a single unit or multiple ownership, is a source of pride but at the same time, not without its problems associated with it.

We ensure the client’s development/ property remains a source of pride without the troubles of maintaining it. We place great emphasis on effective property management to protect and enhance the value of our client’s investment

The management of a Real Estate Investment must be positive. The development must always be maintained at the highest possible standard. It would require an appreciation of all factors from short to long term

As a premier technology driven property management consultant, we understand the importance of enhancing the value of your esteem estate and its environment by benchmarking ourselves with technology and better best practices. Our commitment to delivery with cost effective results.

Property and Facilities Management Company Singapore

Corporate Profile

 

With more than a decade of cumulative experience in the market, Abacus Property is an ISO 9001: 2015 accredited leading Managing Agent with portfolio value of more than S$10 billion, in excess of 10,000 units and 10,000,000 sf mix developments, industrial and commercial properties. We are in the process for an Initial Public Offering in 2020 with market interest in Ghana, Nigeria, Vietnam, Indonesia and China.

We are ahead of the curve with over a decade of proven track record. We offer integrated solutions across the Real Estate value chain.  

We have developed and improved over time; a system of monitoring, check and balances that has given us an advantage to maintain a consistent quality assurance program to achieve better living standards for our clients.

Here is why we are different.

1. Our First Response team comprises of Managers that can be deployed on-site anywhere and anytime, allows us to have an edge over our competition as our deployment reduces the risk of current team resignation, non-performance and exposure of hiring unsuitable candidate from the market.

2. We are driven by productivity excellence and combine proven experience with efficiency, constantly striving for Go-Green approach to minimize maintenance and operating costs for our client.

3. We are ranked the highest at Category A by Association of Property and Facility Managers (APFM), serves to validate our company’s service quality and competency in the industry. 

4. Our panel of lawyers are specialized in construction law, BMSMA and acted for estate related cases. We are in a better position to advice clients especially on claims matters.

5. Our approved panel of vendors program are tapped from more than 1000 companies in our network. We manage vendors more efficiently and cost effective by using a vendor management system to call for tender.

6. Our task management system ensures all tasks including your vendors, are followed up with datelines. It allows real time reporting to client and reduce adhoc emails, text messages and phone calls enquiry.

7. As a People Developer, our focus in staff training ensures quality assurance sustainability to both tenants and clients. Any gaps in skill set by our staff are closely monitored and improvement related training are identified.

8. We have an experienced M & E servicing team to cater to emergency situations.

9. There will be a Property Executive assigned in charge of special projects (energy audit, claims and investigation) for your estate.

10. We are flexible and here to foster strong and long-term relationships with our clients.


Mission

To provide integrated, high value-added asset management services to our clients by focusing on reliability, accountability, service and innovation.

Vision

To be acknowledged as the leading Technology Asset Management company, inspiring others to advance and better best practices.

Credo

Through 'Adding Value to Your Real Estate. Driven by Technology', we will revolutionize with new ways to attain higher positive value in your asset.

Core Values

Core values are the foundation of our culture. They also represent the key beliefs common to our businesses in which we operate. They support how we do business, how we treat our stakeholders and how we interact in the workplace. The core values of APM are communicated throughout the Group, and are defined to employees as follows:

PEOPLE
We value our people

INTEGRITY
Doing what is right

INNOVATION
Through acquisition, development, management and marketing of properties

FAIR
We embrace openness, trust, teamwork and relationships

COURAGE
To achieve superior business results by stretching our potential. We pride ourselves in setting trends, raising standards and aiming for excellence in our services

COMMUNITY
We value our communities, customers and suppliers' relationship with us

Executive Profile

Royston Chong, CPFM, MAPFM

Royston is the Executive Director of Abacus Property Management, oversees the full spectrum of property management services since 2008 to the business touchstone it is today. He is in charge of the company’s Regional Business Development, Legal and Operations Management. 

He represents Abacus Property as a corporate member and is in the executive committee of Association of Strata Managers (ASM). He is a member (MAPFM) and a certified Property and Facility Manager (CPFM) of Association of Property & Facility Manager (APFM). He is also a member of International Facility Management Association (IFMA). He serves in the executive committee of Credit Collection Association of Singapore (CCAS). 

He graduated with Bachelor Science in Economics from University of London, a Graduate Diploma in E-Commerce from Nanyang Polytechnic and an Advanced Leaders Programme from Nanyang Business School at Nanyang Technological University.

Our Accreditation

We are an accredited managing agent by The Singapore Institute of Surveyors and Valuers (SISV) as well as the Association of Property and Facility Managers (APFM). This accreditation serves to validate our company’s service quality and competency in the industry. Clients who seek the services of SISV and APFM accredited managing agents are assured of competent service of excellence. In recognition of our dedication and relentless effort, we are awarded highest ranking of Category A.

We are a member of the Singapore Chinese Chamber of Commerce & Industry (SCCCI), an internationally renowned business organisation and the apex body of the Chinese business community in Singapore. We leverage on their extensive membership network and actively participate in local business community and contributing to the economic, educational, cultural and community development in Singapore.

We are honoured to be part of Association of Strata Managers (ASM). As a member, we are constantly striving our best to provide the best management service to our clients while aligning closely with the policies, regulatory framework, guidelines and best practices of relevant Government authorities, stat boards and technical departments and seeks to collaborate with them to establish a robust training and coaching curriculum for the strata industry.

We are officially certified by Workplace Safety and Health Council (WSHC) Singapore as a BizSafe Level 3 entreprise. From top management demonstrating their commitment towards WSH, to acquiring risk management capabilities, we have attained all the required stats to clinch this honour.

Abacus Property is honored to be accredited with the latest ISO 9001: 2015 quality management certification which helps organizations demonstrate to customers that they can offer products and services of consistently good quality. It also acts as a tool to streamline our processes and make us more efficient in what we do. ISO 9001: 2015 allows Abacus Property to adapt to a changing world. It endorses our organization’s ability to satisfy its customers and provides a coherent foundation for growth and sustained success.

IFMA.jpg

As an honored IFMA member, Abacus Property gain instant credibility with the IFMA brand and by becoming part of the world's largest community of facility management professionals. As the leader in the industry we have put our research, resources and support in your hands.

 

Services

I. ASSET MANAGEMENT

Our Asset Management team unlock and create our clients' asset repositioning and enhancement strategies. 

We provide asset services and proactive asset management encompassing strategic asset plan, yield maximization and asset enhancement initiatives, leasing and marketing, facilities / property management, refurbishment and capex plan, retail management and tenant engagement across the retail, commercial and industrial sectors. These services help to maximize our clients' return on investment and align key property assets with their overall business strategies.

Our Asset Manager ensures assets are maintained to the best leasable state; walk through viewings, takeovers, preparing for new tenancies. We liase with authorities, leasing service providers, lawyers, bankers, accountants, auditors contractors and insurers on property related matters. We advice property tax assessments for objection or appeal and file your property tax vacancy claims. We ensure records of all feedbacks and maintain all licenses and registrations required by law.

We collect rent and services charge due from tenants and provide monthly funds movement report to clients. We liase with tenants in all matters relating to lease agreements, both global and local firms, foreign funds, property developers and owners, private investors and traditional high-net-worth families. We prepare periodic market reports on sales and rentals to assess clients' asset performance against market trend.

II. property MANAGEMENT

Our primary objectives are reducing costs, standardizing operations and improving the quality of facilities related services for our clients.

Our team have decades of experience in the integration of multi-disciplinary activities within the built environment and the management of their impact upon people and the workplace tailored to meet your expectations.

Our property management services cover all areas and asset types from shopping centres, residential to industrial portfolios, our team provide advice on a range of services from strata management to asset management.

III. corporate tenancy MANAGEMENT

We provide a single point of coordination for outbound destination services to high end expatriate clients pertaining to leased properties & furniture matters. We will go through a systematic analysis of client's objectives, key deliverables and expectation to be met.

We offer complete personal administrative coordination and advisory support to client companies and respective lessees, arranging repairs, vetting of tenancies, negotiating lease renewal, extensions and terminations with planning and budget setting for housing allowances.

IV. Corporate relocation and fit out projects

We plan, implement and supervise daily operation and quality of work performed by creative and soft services ambassadors such as areas of premise general maintenance, transportation, housekeeping and lifestyle with primary focus of constant improvement to creature comforts.

We assist clients in the tendering process for contracting vendors such as housekeeping, transportation and procurement of goods and services such as obtaining new furniture and appliances. 

We work with clients' Interior Design department for interim and proposed work space allocation management in existing and future premise with the use of Computer Aided Design tools.

We attend management meeting to communicate relevant project information to all stakeholders and chair site meetings with external facilities vendors and projects team.

V. CONTRACT CLEANING Projects

Service is the heart of our business. We have a young and eager team ready to serve you with efficiency and high service standards to ensure that service excellence is achieved daily. 

Whether it is a luxury residential property, condominium or commercial office, expect only the highest service standards and we are confident that our team will supersede them.

Our operation philosophy is, "we clean your estate like our very own".

VI. TRAINING

We provide training to council members, estate accounting, BMSMA and site staff. Pls call us to know about the dates and venue for registration.

  1. Council Members roles and responsibilities

  2. BMSMA and STB cases

  3. Estate Accounting

  4. Roles and Responsibilities of site staff

Client Testimonials

We will like you to attest testimonials to us just like what we have from our clients:

CEDRIC CHEW

Abacus Property Management PL was appointed by Sport Singapore to run the Recovery Centre Altitude House (RCAH) starting from 15 Jan 2018. RCAH is a 56-bedder facility. The running of the RCAH included the programming of access cards, preforming check-in and check-out services for overseas and local national athletes, and to maintain a high level of cleanliness of the premises.

In a short period since Sport Singapore has appointed Abacus Property Management PL, we found them to be a responsible Facility Management Company. Their team has seamlessly managed the RCAH, checked in a few sport teams and liased with our National Sport Associations well.

Their Executive Director Royston attends important meetings with us and provides strong oversight for their area of work.

Deputy Director
NSA Business Centre
Singapore Sports Institute

Alfred Wong

Over the years we have engaged a couple of different management companies.  Abacus Property has shown, hands down, why they are so highly regarded among real estate professionals.  We have been pleased and impressed by the breadth of knowledge of each person we have interacted with there.  We have deeply appreciated the ready communication, something we found sorely lacking at other management companies we've engaged. 

We know that when we contact Abacus Property, our concerns or questions will be addressed quickly and thoroughly and we will be treated with patience and courtesy throughout.  We can't imagine turning to anyone else to manage.

Chairman
7th Management Council MCST 3398

JOHN LIM

Although there were some minor incidents of service disruptions during the first two months, the dedication and diligence of the site team at Sunglade Condominium enabled the transition to be in good order. After 7 months of service, the site team from Abacus achieved a good performance level with potential to attain a higher score.

One other good aspect of Abacus worth mentioning in this document is the Senior Management representatives who are not stationed in Sunglade also demonstrate eagerness to lend support to the site team to boost morale.

I am happy to recommend to any MCST who considers appointing a new Management Agent to also consider Abacus.


Chairman
12th Management Council MCST 2874

Deepak Jha

Being the second largest estate in Singapore with its over 4000 teeming residents, managing our estate effectively and efficiently has never been easy. Your team however has always been working hard to keep our estate well managed. As ours is an ageing estate with escalating cost, we truly appreciate your usual support to our continued efforts to keep the same in check.

I will like to take this opportunity to thank you and your team for working closely with me and my council colleagues to keep our estate a vibrant, safe, clean and enjoyable community!


Chairman
17th Management Council of MCST 2203

Alan Jeffery Fernando

In the first week of taking over in the management of the estate, during this critical transformation period, Abacus effectively took control of all our existing contractors without any issues, uncovered discrepancies with the manpower of the Security Guards, proposed numerous preventive measures and reviewed our existing SOPs.

Abacus managed to a surplus of 3.4% of our operating budget through better negotiating contracts skills, efficient management and cost savings in the rejuvenation of an ageing estate.

It is a testimony to their slogan, “Adding value to your real estate”. A promise that can be seen and is fulfilled  everyday without doubt.

Chairman
18th Management Council of MCST 2208

YC TEO

I’d like to express my appreciation to Abacus Group for their excellent work in one of our commercial properties they managed at 115 King George Avenue.

We are highly appreciative of their work; we needed to regularize everything that had not been done for years. I feel they have gone far and beyond their initial scope ascertained.

I am confident about their knowledge in Facility Management and I can surely recommend Abacus Property to commercial property investors.

Director
Counterpoint Investments

Michael Cheong

Their dedication to provide professional advice and attention to detail have aided in keeping the Management Corporation maintenance and finance status on track.

I would highly recommend them to anyone who is looking for a responsible and conscientious Managing agent.

Treasurer
15th Management Council of MCST 2479

James Ho

It was a right move that MCST 2644 engaged Abacus Property Management as Managing Agent for Tampines Court. There have been too many occasions to enumerate in which the council have found that their work to be beyond our standards.

Chairman
15th Management Council of MCST 2644

Project portfolio

We have excellent opportunities in acquiring invaluable experience with a diverse portfolio of mixed development, residential, commercial and industrial properties since our inception in 2008. 

Palm Vista
Palmwoods

Parc Aston
Parc Imperial
Pomex Court
Prestige Heights
Ria Townhouses
Rivervale Crest

Rocca Balestier
Rosewood Suites
Space @ Kovan
Saint Patrick’s Loft
Serangoon Garden View
Simei Green

Singapore Sports Council
Seletar Park Residence
Singapore Management University

SOHO Life
Soverign @ Simon
Studio@Trembeling
Sunflower Mansions
Sunglade
Symphony Heights
Tai Lee Industrial Building
Tai Keng Court
Tampines Court
Techniques Centre
The Adara
The Azzuro
The Courtyard
The Esta

The Florentine
The Floridian
T
he Lucent
T
he Medley
The Metropolitan
The Wilshire
The Vitra
The Verte
The Vesta
Thomson Hills Drive
Trussville
Tyrwhitt 139
The Lucent
Westcove
YGK Gardens

 

 

AA Centre
Alessandrea
Amber Residences
Ann Chuan Complex
Balcon East
Bedok Ria Townhouse
Betime Building
Blu Coral
Cavendish Park
Chateau Le Fame
Cherry Gardens
D’Dalvey
D’ Pavilion
Duet
Dunearn Suites
Dunsfold 18
Eastern Lagoon One
Eastwood Regency
Empardo Suites
Enterprise Industrial Building
Espira Spring
Esterina
Eunosville
Far East Plaza
Fern Lodge
Grand Regalia
Harmony@1A
Heritage East
Hume Park I
Hume Park II
Kim Keat House
King’s Arcade
Kemaman Point
Kew Green Townhouse
La Vida
LHK3 Building
Marine Mansion
Nova 88
Nouvelle Park
Novelis @ Novena

Onan Suites
One Chiltern Drive
One Oxley Rise
Palm Vista
Palmwoods
Parc Aston
Parc Imperial
Pomex Court
Prestige Heights

Investor Relations

Abacus Property is embarking on a proactive business expansion plan towards Initial Public Offering in Singapore and Hong Kong. We are looking to acquire local market share with market interest in China, Ghana, Indonesia, Nigeria, Vietnam, just to name a few.

We are always on a lookout for strategic and financial partners which can add value to our group. If you have an interest in our group and would like to participate in our growth, we look forward to sharing our ambitions with you. Kindly fill up your information that we required and we will arrange for a meeting as soon as possible.

 
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Our business is focused on achieving growth for our clients. Our group has continued to strive towards service excellence in providing quality services to our corporate clients. Our clients’ compliments that eventually turned into referrals motivated us to be who we are today, to strive to be better tomorrow. Call us or send us an e-mail and let us win you over with the various possibilities that are available for your needs.

Abacus Property Management Pte LTD

Address: 745 Lorong 5 Toa Payoh #01-11 The Actuary Singapore 319455

Website: www.abacuspty.sg

Hotline: 6511-1811    

SMS: 9777-7765

Fax: 6511-1819

Email: enquiry@abacusgroup.sg

 
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Whistle Blowing Policy

Abacus and subsidiaries (the “Group”) are committed to conduct business with integrity and high standards of corporate governance and conduct as well as compliance with applicable laws and regulatory requirements. In line with this commitment, the whistle-blowing policy is adopted to provide proper avenues/channels for employees and any other persons to raise or report any concerns/issues about serious wrong doings, misconduct, malpractices or improprieties in matters relating to the Group.
A dedicated communication channel is established and whistle-blowers may submit the written report by

a) Sending a letter to:

Managing Director
745 Lorong 5 Toa Payoh
#01-11 The Actuary
Singapore 319455

or

b) Sending an email to:

whistle-blowing@abacusgroup.sg


Malicious or frivolous report made against company official may result in the Company, after proper investigation, taking appropriate action against whistle-blower who abuses the whistle-blowing mechanism.